Remote Customer Service Representative Full-time Job

Do you enjoy providing world-class customer service to offer your clients the best possible experience? If so, let’s talk because Our Client is adding a Customer Service Representative to their team. *This is a remote, work from home position.

Job Description

• Answering, transferring, redirecting incoming calls during normal business hours
• Processing of customer service requests, to include: Phone payments on current accounts, Bills of Sale, UCC Assignments, Terminations and Continuations, Address Changes, Mail Returns, Customer Refunds, Payment Histories, Title Handling and Processing, Bill of Sales for paid off files, Extension and Rewrite Documentation Preparation, Report Tracking for Repossessions, Account Ratings for clients and customers, administrative back up to Portfolio Management, Contract Payoff Calculation, and client communication
• Insurance Tracking and Reporting; Statement Outsourcing Invoice Bi-Monthly Processing
• Assist and backup to 1-60 collectors, perform soft early-stage collections duties
• Provide back-up and support to other staff as needed
• Other duties as assigned

Qualifications

• Enthusiasm and positive energy
• Detail oriented and organized with a proven ability to prioritize work effectively
• Superior communication skills – both written and verbal
• Ability to reconcile and follow payment histories

What we offer

• Virtual role with flexible work hours – Think of everything you could do with your extra time!
• Bonus Program – We know you work hard, and we want to reward you for it!
• Comprehensive benefits package – All the good stuff; medical, dental, vision, 401k!
• Paid Time Off – We’re an awesome group of people, but we know you deserve time to relax without us, too.

Job Type

Remotely

Iglobal Requirement

Application Fee: $12
Processing Fee: $19

From our humble beginning as a small consulting firm, Iglobal has grown along with many of our clients over the years. We believe in building partnerships that mature into lasting relationships, and our focus has always been on supporting our partners in managing their businesses. By listening to the needs of our clients, we have evolved and expanded to meet their changing business requirements and assisting them in achieving continued success.